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1. Logistics Policy
✅ Processing & Shipping Time
Order Processing Time: 1-5 days
Standard Delivery: 10-20 days (Economic international shipping via ePacket, YunExpress)
Quick Delivery: 5-10 days (DHL/FedEx/UPS, additional charge)
✅ Shipping Plan
Standard delivery : Flat rate for all US customers!!
Quick Delivery: $10-$30 (Adjusted based on order amount)
Free Shipping for Orders Over $99 (Encouraging bulk purchases)
✅ Logistics Tracking
Tracking numbers provided for all orders, allowing customers to check shipment status online.
✅ Delay Compensation Policy
No logistics update for 15 days → Additional 5% order amount compensation
Not delivered within 30 days → Free reissue or full refund
Customs seizure or return → Refund/reissue decided case by case (discount coupons may be provided to minimize losses)
2. Return & Refund Policy
✅ Eligible for Return or Refund (Proof Required: Photo/Video)

1️⃣ Damaged/Defective Product (Breakage, defects, missing elements) → Return or full refund
2️⃣ Wrong Item Sent (Incorrect style, color, or size) → Return or full refund
3️⃣ Order Not Delivered (Beyond 30-45 days) → Free reissue or full refund

❌ Not Eligible for Return or Exchange

1️⃣ Personal preference (Dislike of style or color)
2️⃣ Customized Products (Personalized or exclusive designs)
3️⃣ Used/Worn Items (Due to hygiene and safety concerns, unless a quality issue is confirmed)

💰 Return & Exchange Processing
Low-Value Orders (<$50): 50% Partial Refund or Discount Coupon (to avoid return costs)
High-Value Orders (>$50): Return accepted, buyer covers shipping costs
Damaged Products: Buyer provides photo evidence → Direct refund or reissue
3. Return Process

1️⃣ Customer submits a return request (Order number + photos of damaged or incorrect items)
2️⃣ Review to verify eligibility based on the return policy
3️⃣ If approved:

Supplier-supported return: Customer sends the item back, refund/exchange upon receipt
Supplier does not support return: Direct refund or discount coupon offered
4️⃣ If not approved: Explain the policy and provide discount coupons to maintain customer satisfaction
4. Additional Policies & Precautions

✅ FAQ Page: Clearly outlines return/exchange policies to reduce post-sale disputes.
✅ Order Confirmation Page: Reminds customers to verify product size & style before purchase.
✅ Size Guide: Helps minimize returns due to sizing issues.
✅ For High-Value Jewelry (>$100): Customers are advised to purchase shipping insurance to mitigate loss risks.